Terms & Conditions

Seller

The owner and seller of the online store is:

Seller: ZANDA LINIŅA
Registration number: 11097610925
Legal address: Lāpstu iela 5-31, Rīga, LV-1005, Latvia
Email: info@zandinilamps.lv; zandini76@inbox.lv
Phone: +37126667916
Website: https://zandinilamps.lv/

Hereinafter referred to as the Seller.

Buyer

The Buyer is a natural or legal person who places an order in the online store zandinilamps.lv.

If the Buyer is a natural person purchasing goods for purposes not related to his or her business or professional activity, the Buyer is considered a consumer.

Goods

The online store offers decorative, design and/or handmade lamps and related goods.

Product images are for illustrative purposes. Since certain goods may be handmade or design items, minor differences in colour, shape, texture or details between the image and the actual product are not considered a product defect, provided that they do not materially affect the functionality or overall quality of the product.

The product description includes essential information about the product, including the price, main characteristics, availability and other information necessary for making a purchase.

Prices and Payments

All prices in the online store are indicated in euros, unless stated otherwise.

The price does not always include delivery costs. Delivery costs are shown during the checkout process before the payment is made.

The Buyer makes payment using the payment methods available in the online store, including Stripe, PayPal, bank card, bank transfer or other payment methods available at checkout.

The order is considered accepted after the Seller has received the payment or has confirmed the order in another way.

Placing an Order

To purchase a product, the Buyer selects the product, adds it to the cart and completes the order form.

The Buyer is responsible for providing correct and complete contact information and delivery address.

If the Buyer provides incorrect or incomplete information, the Seller is not responsible for delivery delays or the impossibility of delivering the goods.

Delivery

Goods are delivered to the countries available during the checkout process.

Delivery times depend on the delivery country, selected delivery method and product availability.

Approximate delivery times:

• Latvia: 2–5 business days;
• European Union: 5–14 business days;
• Outside the European Union: 7–14 business days.

If the product is made to order or is handmade, the production and delivery time may be longer. In such case, information about the estimated timeframe is indicated in the product description or communicated to the Buyer separately.

Right of Withdrawal

The consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period starts from the day on which the consumer or a third party indicated by the consumer, other than the carrier, has received the goods.

To exercise the right of withdrawal, the consumer must send a clear notice to: info@zandinilamps.lv.

The goods must be returned no later than 14 days after sending the withdrawal notice.

The consumer bears the cost of returning the goods, unless the Seller has stated otherwise.

The refund is made no later than 14 days after the Seller has received the withdrawal notice.

The Seller has the right to withhold the refund until the goods have been received back or until the consumer has provided proof that the goods have been sent back.

Limitations of the Right of Withdrawal

The right of withdrawal may not apply to goods made according to the Buyer’s individual order or personalised according to the Buyer’s instructions.

If the product is made specifically according to the Buyer’s individual choice, for example in a special colour, size, design or with personalised details, the Seller may refuse the application of the right of withdrawal, if this complies with applicable laws and regulations.

This limitation does not apply in cases where the product is damaged or does not comply with the terms of the contract.

Condition of Returned Goods

The Buyer has the right to inspect the goods to the extent that would be possible in a regular store.

The goods must be returned undamaged, with all included parts, instructions and packaging, as far as possible.

The consumer is responsible for any decrease in the value of the goods if the goods have been used more than necessary to establish their nature, characteristics and functioning.

Warranty and Non-Conforming Goods

If the goods do not comply with the terms of the contract, the Buyer has the right to contact the Seller with a complaint.

Consumer rights in the case of non-conforming goods are applied in accordance with the laws and regulations of the Republic of Latvia.

If the goods have been damaged during transport, the Buyer is advised to contact the Seller immediately and, if possible, attach photos of the damage.

Intellectual Property

All images, designs, texts, product descriptions, brand elements and other information displayed on the website are the property of the Seller or its cooperation partners, unless stated otherwise.

Copying, using or distributing these materials without written permission is prohibited.

Personal Data

The Seller processes the Buyer’s personal data only to the extent necessary for order fulfilment, customer service, accounting and compliance with legal requirements.

More detailed information is available in the Privacy Policy section.

Dispute Resolution

The parties shall attempt to resolve disputes through negotiations.

If a dispute cannot be resolved through negotiations, the consumer may contact the Consumer Rights Protection Centre of Latvia or use other legal remedies provided by applicable laws and regulations.

Applicable Law

These Terms & Conditions are governed by the laws and regulations of the Republic of Latvia, unless mandatory consumer protection rules provide otherwise.